Privacy Policy

1. Overview

CS Kites Hong Kong ("we", "our", or "the store") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (cskites.hk).

By using this website, you agree to the terms set out in this Privacy Policy.

2. Data We Collect

We may collect the following types of data:

• Contact data: Your name, phone number, and email address when you voluntarily submit an enquiry form or contact us via WhatsApp.
• Order data: Delivery address and order details required to process a purchase.
• Usage data: Anonymised browsing statistics collected automatically via Google Analytics, such as page views, time on site, and device type. This data does not identify you personally.

We do not collect your credit card or bank account details. All payments are handled in person or through trusted third-party platforms.

3. How We Use Your Data

Personal data you provide is used only for the following purposes:

• Responding to your enquiries and providing customer service
• Processing and confirming orders
• Arranging delivery or collection of products
• Improving our website content and user experience

We will not use your personal data for marketing emails or any purpose you have not explicitly consented to.

4. Data Sharing

We do not sell, rent, or disclose your personal data to any third party without your consent, except in the following circumstances:

• Where required by law
• With logistics providers engaged to fulfil your order (limited to the delivery information required)

5. Cookies and Analytics

This website uses Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect anonymous statistics such as visitor numbers and popular pages. These statistics do not identify you personally.

You can disable cookies through your browser settings, but doing so may affect some website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data in transit.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, or as required under Hong Kong law.

8. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data (where applicable)

To exercise these rights, please contact us using the details below.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Any significant changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: cskites1@gmail.com
• WhatsApp: 61741284
• Address: G/F, 12D Boundary Street, Mong Kok, Kowloon, Hong Kong (Exit D, Prince Edward MTR Station)